Please note: All garments are customised order and therefore cannot be returned if sizes are incorrect, please check size guides carefully before ordering. Orders can take upto 14days to arrive, timescales quoted when selecting delivery options are based on couriers timescales not our processing times.

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FAQs

Frequently asked questions

Orders

Do i need to order a minimum amount of items? 

The simply answer is no - for the majority of our products you can order single items.  However there are some exceptions to this for items such as badges/keyrings that are sold in batches. 

How long will my order take?

We want to give you the best service possible and will always try to meet your needs - if you have a specific date that you require your order by please let us know. 

As a rule of thumb we process all orders within 14days from the date of payment - most orders are dispatched within 10days.

Do you keep items in stock?

We keep a very limited amount of stock, for our best sellers we keep around 10-20 items in each size.  All other items are ordered in, depending on the time of the year we order from our suppliers 2-3times a week and can usually get items within 24hrs - so as long as its stock with a supplier we can get it for you. 

How do i place an order?

Fasteest option is for you to place your order directly through this site, use the online designer and the cost will be calculated automatically. Alternatively you can email your order to [email protected] i and one of the team will put a quote together for you. 

Do you sell Product i'm looking for? 

More than likely, yes! 

We have around 3,500 difference products available through our suppliers that can be branded with your logo/design. 

We added new products to our site every week - but if you have something in mind, that you can find simply drop us an email to [email protected] and one of the team will be on hand to help. 

Can i update my order?

If your order has been paid, unfortunately we are unable to make any ammendments. 

Do you offer quantity or bulk discounts? 

Yes - prices will be automatically updated when you order through the site.

Production

Should i get printing or embroidery

This depends on your preference/needs/design & budget. If you're unsure what you'd prefer send us a copy of your logo and we can advise which methods would work best along with costs etc. 

Can i supply my own garments

You can - but they are supplied at your own risk. 

If for any reason the garment gets damaged during the process or the decoration fails we will not replace or refund the item. 

Can i see a mockup of my design before it is produced? 

Yes - if you order through our site, the design you create will serve as your mockup. 

If you place an order via email - your quote will include images of the design for your approval. 

artwork

What type of artwork do i need to supply? 

Its always best to work with vector images (.pdf/.eps/.ai/.svg) 

If you don't have any of these available, we will work with the highest quality version you have.

Please remember - the quality of the print, is only as good as the artwork you provide.

Do i need to pay a setup fee? 

For printing - we can usually set your artwork up for free, providing you supply a vector image.  If you cannot supply the right artwork, the fee will depend on the complexity of the design & ultimately how long it takes us to prepare.  If you have placed an order and we need to charge for the artwork, we will let you know. 

For Embroidery - Simply text is usually free, for complex text or logo designs - there is a setup fee of £20+vat for each logo/size. This to turn the artwork into stitches for the machine to embroider. 

All artwork files are kept on file for future orders.

DELIVERY & ReTURNS

an item doesn't fit, can i return it? 

Unfortunately, as we offer a bespoke service we are unable to accept returns for items that have been printed/embroidered. 

Please make sure you know exactly what size you need, before placing an order. 

Which couriers do you use? 

This varies, depending on items order size/weight - for orders on a next day service, we use DHL. For items on a 3-4day service we use either Royal Mail or Evri. 

My item is fauly, what can i do? 

In the first instance please contact us via email ([email protected]) to explain the problem (if possible, attach photos) and we will be able to advise you on the best course of action.

Usually we will ask you to return the item to us for inspection (depending on the warranty period of the particular product) and if the fault is not immediately apparent it may need to be sent to the manufacturer for further assessment. In this instance it can take a little time for the matter to be resolved, but we will always endeavour to resolve the issue for you as quickly as possible.

When returning faulty goods please include a note containing the following information:

• Your order number (if you have it)

• Your name and full contact details

• A clear explanation of the problem

Please make sure that the item comes back to us in a clean condition for staff to handle. Items returned in an unclean or unhygienic condition may be rejected.

have another question? Send an email to [email protected]

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